Terms and Conditions

1. Detailed description of goods and/or services 
Audiochain SA Pty Ltd is a business in the Audio Visual Equipment Sales industry that provides industry technical service to the public.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email notification and / or via phone .
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Audiochain SA (PTY) Ltd is subject to availability. In cases of unavailability, Audiochain SA (PTY) Ltd will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Warranty & Guarantees are held by the relevant manufacturer's South African agent, should the unit/s present a potential factory fault under the 1 year period covered, the unit/s will need to be returned to Audiochain SA (PTY) Ltd offices for inspection and returned to relevant supplier for assessment. Should the unit/s after assessment be found to have a factory fault / defect, the unit/s will be repaired or replaced free of charge on the suppliers behalf / approval.   
5. Customer Privacy policy
Audiochain SA (PTY) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Audiochain SA (PTY) Ltd bank account, the
details of which will be provided on request.
7, Card acquiring and security
Card transactions will be acquired for Audiochain SA (PTY) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Audiochain SA (PTY) Ltd separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10 Responsibility
Audiochain SA (PTY) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11 Country of domicile
This website is governed by the laws of South Africa and Audiochain SA (PTY) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12 Variation
Audiochain SA (PTY) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13 Company information
This website is run by Audiochain SA (PTY) Ltd (private company) based in South Africa trading as
Audiochain SA (PTY) Ltd and with registration number 2018/004453/07
David Alexander Moos
Warren Sam Phillips
14 Audiochain SA (PTY) Ltd contact details
Company Physical Address: 

1st Floor Willowbridge Centre, Regus Offices, Carl Cronje Drive, Tyger Valley, 7530 - Cape Town


Email:

info@audiochain.co.za

Telephone:

(021) 974-6288